Customer Service & Call Center
Experienced Call Center Staffing Partner
Employment Trends has over eleven years of experience serving call centers. Our expertise and commitment to partnership is proven by the following:
- Success filling thousands of positions at both inbound and outbound call centers.
- Experience managing on-site programs.
- Development of call center-specific recruiting and evaluation criteria.
- Experience managing high volume call centers, as well as uniquely skilled positions.
- Development of customized call center reporting features to assist in tracking critical HR data.
Unique Call Center Programs
Employment Trends offers a variety of services and programs to assist in improving operational efficiencies and effectiveness. Below is a sampling of the services we offer call center clients:
- On-site management services
- Call center Retention Tool Kit™
- Call center time tracking
- Call center orientation services
- Specialized call center testing
- Custom report development
- 24-hour Online Customer Service Center
- Telephony systems to assist in large volume orders
- Career development program
- Drug testing services
Placement Options:
- Short-Term Temporary
- Long-Term Temporary
- Temporary-to-Hire
- Direct Hire
Most frequently filled positions include:
- Inbound / Outbound CSR
- Bi-lingual CSR
- Call Center Lead
- Call Center Manager
- Call Center Supervisor
- Quality Assurance
- Customer Service Representative
- Switchboard Operator
- Inside Sales
- Collections
- Claims Representative
- Telesurvey
- Telemarketing
